As per New Telecom Policy (NTP) 1999, Other Service Providers
(OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will
be allowed to operate by using infrastructure provided by various access
providers for non-telecom services. The Telecom Commission in May 1999,
accorded in principle approval for registration of Call Centers, both
International and Domestic, in the country under the above category. Later, services like Network Operation
Centers and Vehicle Tracking Systems, were also added to this category. As per
the Terms and Conditions formulated by the Telecom Commission in February 2000,
these application Service Providers
could take telecom resources from authorized Telecom Service Providers only and
may not infringe upon the jurisdiction of other authorized Telecom Service
Providers and they will not provide switched telephony. The Department of
Telecommunication (DOT) will charge a processing fee of Rs.1000/- per
case.
OSP REGISTRATION
General Conditions
- · Restrictions on 'Transfer of Registration'
- · Requirement to furnish information:
- · Suspension, revocation or Termination of Registration
- · Actions pursuant to Termination of Registration:
- · Technical Conditions for Domestic or International OSP
- · Terms & Conditions for OSP Operation
- · Terms & Conditions specific to the Domestic OSP
- · Terms & Conditions specific to the International OSP
Thirteen Vigilance Telecom Monitoring (VTM) Cells are
functioning in different parts of the country.
The responsibilities of these cells include Vigilance and Technical
Monitoring of all telecom Service Providers.
Applications Services means services like tele-banking,
tele-medicine, tele-education, tele-trading, e-commerce, call centre, network
operation center by using Telecom Resources provided by Authorised Telecom
Service Providers.
'Other Service Provider' (OSP) means a company providing
Application Services.
'Telecom Resource' Telecom facilities used by the OSP such as
Public Switched Telecom Network (PSTN), Integrated Services Data Network
(ISDN), Domestic Lease Circuit, International Private Leased Circuit (IPLC) and
/ or the telecom bandwidth provided by authorised telecom service provider.
'International OSP' – OSP providing the Application
Services using domestic and International Telecom Resources
General Terms & Conditions for OSP Registration for
Domestic or International OSP Centre
(i)
The Company to provide Application Services. These service providers
will not infringe on the jurisdiction of other Authorised Telecom Service
Providers and they will not provide switched telephony.
(i)
Company may have more than one registration.
(ii) As the registration is location
specific, any change in the location of OSP Centre shall require amendment in
the original registration.
(iii) The OSP shall take prior
approval of the Authority in case the OSP proposes to change the POP or add
another POP.
(iv) No license fee is payable.
(v) A processing fee of Rs. 1000 is
payable alongwith the application for registration in the form of a challan via bharatkosh.gov.in.
(vi) The validity of the registration
shall be 20 years from the date of issue unless otherwise mentioned in the
registration letter.
(vii) The validity of the
registration may be extended, if deemed expedient, the period of registration
by 10 years at one time, upon request of the OSP, if made during the 19th year
of the registration period on the terms mutually agreed. The decision of the
Authority shall be final in regard to the grant of extension.
(viii) The OSP shall inform the
Authority of any change in the information stated in the proforma submitted at
the time of registration or thereafter.
The OSP shall not, without the prior written consent as
described below, of the Authority, either directly or indirectly, assign or
transfer this Registration in any manner whatsoever to a third party or enter
into any agreement for sub-Leasing and/or partnership relating to any subject matter
of the Registration to any third party either in whole or in part i.e. no sub-
leasing/partnership/third party interest shall be created. Provided that the
OSP can always employ or appoint agents and employees for provision of the
Service.
The OSP shall furnish to the Authority, on demand in the
manner and as per the time frames such documents, accounts, estimates, returns,
reports or other information in accordance with the rules/ orders as may be
prescribed from time to time.
The Authority reserves the right to suspend the operation of
this Registration at any time, if, in the opinion of the Authority, it is
necessary or expedient to do so in public interest or in the interest of the
security of the State or for the proper conduct of the TELEGRAPH. If situation
so warrant, it shall not be necessary for the Authority to issue a notice for
seeking comments of the OSP for this purpose and the decision of the Authority
shall be final and binding.
If under the
Registration Agreement, material
event occurs which
entitle the Authority to
terminate the Registration Agreement, the Authority shall proceed in accordance
with the terms and conditions provided in the Agreement.
On termination or surrender or expiry of the Registration,
the Bank Guarantee shall be released to the OSP only after ensuring clearance
of all dues, which the OSP is liable to pay to the Authority. In case of
failure of the OSP to pay the amounts due to the Authority, the outstanding
amounts shall be realized through encashment of the Bank Guarantee without
prejudice to any other action(s) for recovery of the amounts due to the
Authority without any further communication to the OSP.
(1) The OSP shall take
the Telecom Resources from an Authorised Telecom Service Provider only.
(2) The Authorised Telecom Service Providers shall provide
resources to the OSP after examining the schematic diagram contained in the
registration for OSP and as per the terms and condition of registration.
(3) Both the Authorised Telecom Service Provider and the OSP
shall be responsible for any violation of the terms & conditions for OSP in
the use of the Telecom Resources.
(4) OSP may have Internet connectivity from the Authorized
Internet Service Provider.
(5) OSP is permitted to share the Telecom bandwidth with
other activities of the same Company or group of companies. However the OSP
shall ensure that there will be a logical separation between the Telecom
Resources for OSP and the Telecom Resources for their other activities. There
shall be no voice / non voice traffic flow between them.
(6) Interconnectivity of the International OSP with Domestic
OSP is not permitted.
(7) OSP shall furnish periodic statements about its
operational parameters as prescribed by Authority from time to time.
'Domestic OSP' – OSP providing the Application
Services using only the domestic Telecom Resources
(1) Domestic OSP is permitted to have
both way PSTN connectivity for the Stand alone OSP centre where there is no
other connectivity e.g. lease circuit and virtual private network (VPN).
(2) Domestic OSP is permitted to have
PSTN connectivity with only incoming facility from the Authorised Telecom
Service Provider unless otherwise stated in the registration letter where there
are other connectivity e.g. lease circuit and virtual private network (VPN).
(3) Interconnectivity of two or more
Domestic OSP Centres of the same Company or group of companies is permitted.
(4) Domestic OSP is permitted to use
Integrated Services Digital Network (ISDN) connections only for the purpose of
back up of domestic leased circuits.
(5) For making outgoing calls,
Domestic OSP, with prior written approval of Authority, may terminate the local
PSTN lines to their OSP Centres subjected to the following conditions.
(a)
The Company shall ensure complete separation between such PSTN lines
with out-going facility & the other Telecom Resources and there shall not
be any call flow between them. Such PSTN lines shall be used for making calls
through normal PSTN network only and in no way directly or indirectly cause
bypass of licenced National Long Distance Operator (NLDO) jurisdiction. The
Company shall be responsible for any violation of this condition by anyone
including but not limited to it's employees.
(b)
The ratio of outgoing PSTN lines to total PSTN lines shall be restricted
to 10%. Authority may permit the use of more outgoing PSTN lines on merits.
(c) The Company shall submit a
security deposit in the form of a Bank Guarantee in the specified format for
Rs. 10 Lakhs in favour of the Authority for the period of such permission. In
addition the Company shall submit an Affidavit in the prescribed format.
(d)
Registration for such facility shall be for a period of 3 years. This
may be extended for a further period of maximum 3 years after expiry.
(e)
For extension of registration period beyond 3 years, the OSP shall
submit such request for extension alongwith extended validity period of Bank
Guarantee, 60 days prior to the expiry date, failing which the registration
will lapse without notice.
(f) The Authority reserves the right
to carry out the audit periodically.
(g) If the Authority is satisfied
that there has been a violation of any of the conditions, it reserves the right
to take punitive action including forfeiture of the security deposit and / or
the cancellation of the registration.
1. No PSTN
connectivity shall be
permitted to the
International OSP at the
Indian end. PSTN connectivity on foreign end is permitted having facility of both
inbound and outbound calls.
2. Interconnection of
two or more International OSP of the same Company or the group companies may be
permitted, with prior written approval of the Authority.
DoT: OSP License for Call Center in Mumbai
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Email: ask@osplicense.com
Sl.No.
|
VTM Cell
|
Address
|
Circle/ Jurisdiction
|
CCA
|
(i)
|
(ii)
|
(iii)
|
(iv)
|
(v)
|
1
|
Ahmedabad
|
1st Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001 |
Ahmedabad
|
Gujrat
Gujarat
|
2
|
Andaman & Nicobar
|
DTOBuilding, 1st Floor, Bengali Club Road, Near Head Post Office, Port Blair, A&N – 744101
|
Andaman & Nicobar
|
Andaman and Nicobar
|
3
|
Andhra Pradesh
|
D-11,Telcom Officer's Complex,
Tikkel Road, Mogalrajpuram,Vijayawada – 520 010 (AP)
|
Andhra Pradesh excludingHyderabad
|
Andhra Pradesh
|
4
|
Assam
|
Guwahati (361) 5th Floor,
O/o CGMT, BSNL, Assam,
Pan Bazar, Guwahati, Pin-381001 |
Assam
|
Assam
|
5
|
Bangalore
|
II Floor, Aminity Block, Palace Road,Bangalore-560001Bangalore
|
Bangalore
|
Karnataka
|
6
|
Bihar
|
7th Floor, Telephone Bhawan, R Block, Patna – 800001
|
Bihar
|
Bihar
|
7
|
Chennai
|
3rd Floor, Kellys Telephone Exchange, 22 Kellys Road,
Chennai-10
|
Chennai Metro andPondicherry
|
Tamil Nadu
|
8
|
Chhattisgarh
|
Room No. 108, Door Sanchar Bhawan, GE Road, Raipur – 492001
|
Chhattisgarh
|
Chhattisgarh
|
9
|
Delhi
|
5/6th Floor,MTNLTelephoneExchangeBuilding,Nehru Place, New Delhi – 19
|
DelhiincludingGhaziabad, Noida,Faridabad, Gurgaon
|
Delhi
|
10
|
Gujarat
|
1st Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001 |
Gujaratexcluding Ahmedabad
|
Gujarat
|
11
|
Haryana
|
R.No.302, 3rd Floor,CGMTBSNLHaryanaOfficeBuilding, 107, The MALL, Ambala – 133001.
|
Haryana
|
Haryana
|
12
|
Himachal Pradesh
|
Hari Niwas, Khalini, Simla, HP-171002
|
Himachal Pradesh
|
Himachal Pradesh
|
13
|
Hyderabad
|
#104, TEC COMPLEX, Cherlapally,
Hyderabad-51 |
Hyderabad.
|
Andhra Pradesh
|
14
|
Jaipur
|
TE Bldg, Sect-5, Vidyadhar Nagar,Sikar Road, Jaipur-23,
|
Jaipur
|
Rajasthan
|
15
|
Jammu & Kashmir
|
4th Floor, Technical Block,TelephoneExchangeBuilding, Trikuta Nagar, Rail Head Complex, Jammu.
|
Jammu & Kashmir
|
Jammu & Kashmir
|
16
|
Jharkhand
|
Room # B-202, ARTTC, BSNL,
(Near JumarRiver),Hazaribagh Road, Ranchi – 835217 |
Jharkhand
|
Jharkhand
|
17
|
Karnataka
|
2nd Floor, Aminity Block, Palace Road, Bangalore-560001
|
Karnataka excludingBangalore
|
Karnataka
|
18
|
Kerala
|
O/o the DDG(VTM), Kerala, DoT, Near Fire Station, Gandhi Nagar, Ernakulam 682020
|
Kerala and Lakhadweep
|
Kerala
|
19
|
Kolkata
|
4th Floor, 3A, Chowringhee Place
Kolkata 700 013 |
Kolkata Metro
|
Kolkata
|
20
|
Lucknow
|
5/464-465, Viram Khand-5, Gomti Nagar, Lucknow
|
Lucknow
|
UP(East)
|
21
|
Madhya Pradesh
|
Doordarshan Bhawan, Room No.222, II Floor, Hoshangabad Road,
Bhopal-462015
|
Madhya Pradesh
|
Madhya Pradesh
|
22
|
Maharashtra
|
1st Floor Khamla Telephone Exch. Khamla Nagpur-440025
|
Maharashtraexcluding Pune and Mumbai
|
Maharashtra
|
23
|
Mumbai
|
4th Floor, Versova Tele Exchange Bldg, S V Road, MHADA, SVP Nagar, Andheri (W), Mumbai 400 053.
|
Mumbai Metro
|
Maharashtra
|
24
|
North East-I
|
III Floor, CTOBuilding, Shillong-793001
|
North East-I (Tripura, Meghalaya, Mizoram )
|
North East-I
|
25
|
North East-II
|
Behind OCB-TelephoneExchangeBuilding, Dimapur – 797112
|
North East-II (Arunachal Pradesh, Manipur, Nagaland )
|
North East-II
|
26
|
Orissa
|
7th Floor, IDCOTower, Bhubaneswar-22, Orissa
|
Orissa
|
Orissa
|
27
|
Pune
|
281/B, II Floor, Technical Wing, Telephone Bhawan, Baji Rao Road, Pune-411002,
|
Pune
|
Maharashtra
|
28
|
Punjab
|
1st Floor ,TelephoneExchangeBuilding, Sector-70, Mohali, Chandigarh-160071
|
PunjabincludingChandigarh
|
Punjab
|
29
|
Rajasthan
|
TE Bldg, Sect-5, Vidyadhar Nagar,Sikar Road, Jaipur – 23
|
Rajasthan excluding Jaipur
|
Rajasthan
|
30
|
Tamilnadu
|
5th floor, LICBuilding, No.1544,Trichy Road, Coimbatore- 641 018
|
Tamilnadu excluding Chennai and Pondichery
|
Tamil Nadu
|
31
|
Uttar Pradesh (East)
|
5/464-465,Viram Khand-5,Gomti Nagar, Lucknow
|
UP(East) excludingLucknow
|
UP(East)
|
32
|
Uttar Pradesh (West)
|
1st Floor Brahmpuri Tele. Exch. Meerut (U.P.)- 250002
|
UP (W) excluding Uttaranchal
|
UP (West)
|
33
|
Uttarakhand
|
1st floor, BSNL Telephone Exchange,197 Rajpur Road, Dehradun , Uttarakhand
|
Uttarakhand
|
Uttarakhand
|
34
|
West Bengal
|
82,Bullygunj Place,II Floor, Near Convergence Hall, Kolkata-700019
|
West Bengal
|
West Bengal
|
